How to withdraw
- Open “Withdraw”In the wallet or account menu.
- Choose Pix or TEDTo an account under the same CPF.
- Enter the amountRespect the minimum and your available balance.
- Track the statusIn your transaction history.
Timing by method
| Method | Deposit | Withdrawal | Deposit time | Withdrawal time |
|---|---|---|---|---|
| Pix | Set by the operator (usually R$ 1–R$ 20) | Set by the operator | Within seconds | Minutes to a few hours |
| TED | Set by the operator | Set by the operator | Business days, usually same day | Up to 1 business day |
| Debit card | Set by the operator | Withdrawals usually go via Pix or TED | Instant once approved | Depends on the payout method |
Reasons for delays
| Reason | What to do |
|---|---|
| Identity verification pending | Complete face and data verification |
| Destination account under another CPF | Register an account in your own name |
| Security review | Wait and reply to support if asked |
| TED outside banking hours | Credit arrives on the next business day |
Income tax on winnings
Law 14.790/2023 sets a 15% income tax on annual net winnings above the exemption band of the personal income tax table. Assessment rules may change; consult an accountant about your case.
Tips for smooth withdrawals
- Complete full verification right after signing up.
- Always use the same bank account under your CPF.
- Keep receipts for deposits and withdrawals.
- Be wary of any “release fee” — licensed operators do not charge to release withdrawals.
Frequently asked questions
How long does a Pix withdrawal take?
Once approved, usually minutes to a few hours. Approval depends on account verification.
Can I withdraw to someone else’s account?
No. Withdrawals can only go to an account under your CPF.
Can this site speed up my withdrawal?
No. We are an independent guide; only the operator processes withdrawals.