How to sign in
- Open the official siteType the address or use the official app.
- Click “Log in”Enter your CPF or email and password.
- Confirm the codeIf two-factor authentication is on.
Forgot your password
- Click “Forgot password” on the login screen.
- Get the link or code by email or SMS.
- Create a new password you do not use anywhere else.
Common errors
| Message | Likely cause | Fix |
|---|---|---|
| Wrong password | Typo or old password | Use “Forgot password” |
| Account locked | Too many attempts or a security review | Contact the operator’s support |
| Access restricted | Self-exclusion or time limit active | Wait until the set period ends |
| Site will not load | Wrong address or blocking | Check you are on the operator’s official address |
Protect your account
- Turn on two-factor authentication if available.
- Do not share your account — it is personal and non-transferable.
- Be wary of messages asking for your password or code: operators never ask for these in chat.
Locked account
Only the operator can unlock an account. This site is independent and has no access to operators’ accounts, balances or support.
Frequently asked questions
Can I use the same login in the app and on the site?
Yes. It is the same account.
Why does login ask for face verification?
Some operators repeat verification periodically to confirm it is the account holder.